Touchless COVID-19 Check-In Procedure Helps Complete Crewing Get Productions Back on Track

The second half of 2020 isn’t just about getting back to work – it’s about getting back to work safely and intelligently, following all necessary guidelines so that employees and customers stay healthy. As part of Complete Crewing’s COVID-19 safety procedures, we are using a touchless check-in and survey system for all production and labor projects that we support.

The software solution used by all our expert safety and production crew is web-based so that no users need to download an app. It supports health screening and contact tracing so that, in the event of a positive test post-production, follow-up is quick and efficient. It consists of an online form for all users to self-verify that they are healthy and haven’t been in contact with anyone who has COVID-19, as well as a form to collect the aforementioned contact information.

The verification form is customizable, which gives Complete Crewing the ability to ask the specific questions that we need to ask as an event-staffing agency. Thanks to the non-app format of the solution, our touchless check-in procedure can be accessed by all crew members quickly as soon as they arrive onsite, which allows us to streamline the check-in process while still reinforcing an environment of safety and health. As we take all security very seriously, we can also assure all production and event sites that the solution keeps all data private and secure.

We know that the pandemic situation is still one of occasional confusion and change. As guidelines and resources continue to evolve, Complete Crewing is committed to staying up-to-date with the latest best practices, adapting our crews and processes as new technologies and policies appear on-scene. 

In addition to our touchless check-in procedure, we want to provide some more information on our COVID-19 Compliance Officers (C19CO).

Pre-and Post-Production Duties

The duties of a C19CO go beyond onsite monitoring of your event. Your C19CO will work with your producer or technical director ahead of your production to help manage your crew numbers and schedule in a way that minimizes risk; this is one reason why it’s so important to have a C19CO who understands your industry! They’ll work with you and your site/location/venue to form a plan for check-in, make recommendations on break spaces that meet distancing guidelines, and make sure that you understand your obligations to those that enter your site.

Onsite, the C19CO will provide a limited amount of PPE as a default- masks, individually packaged hand sanitizer, extra sets of nitrile gloves, face shields, etc. As we mentioned previously, they will monitor all check-in processes using our touchless solution, and work with your crew and cleaning staff to ensure all high touch surfaces are adequately sanitized and all shared equipment is sanitized prior to and after each use. After each day, your C19CO will send you a report of the day’s events as they unfolded. As well as the information found here, this report will include follow-up information and steps that would be necessary for positive test results in different departments.


It’s important to think of the C19CO not as simply another position, but as another department head. This position should not be in addition to other duties; it is a full-time job. C19COs are the first position in and the last one to leave every day of your production. They need to be able to focus fully on their responsibilities, and should be someone that will hold you accountable and save you money in the long run (yes, from potential lawsuits), as well as partners that you can rely on to do their jobs without fear of reprisal. 

It’s strongly recommended that a C19CO comes from a neutral third party rather than your organization – or worse, from a venue that does not hold your interests above their own. The C19CO should have no special interests except for a deep focus on public safety. We also recommend working with a company rather than a freelancer. If your C19CO has an emergency or can’t provide services due to a positive test result or symptoms before or during your production, a company can more easily ensure the hand-off of duties to another compliance officer for seamless transition.


The benefits of a C19CO are profound. On top of being a layer of protection for your organization in the event of an outbreak, the C19CO is an onsite enforcer who will demand that your production adhere to the strictest guidelines possible while helping you complete the work that you need to in the safest way possible. They’ll show your stakeholders – your clients, crew, and others in the industry – that you take the COVID-19 threat seriously and that a return to work is possible because of companies like you. They’ll keep you up-to-date with regulatory changes and help you make adjustments to better plan for compliance, especially in states where guidelines shift based on positive cases. Your C19CO is your partner and your best friend.

If you have any questions on staffing an event, finding the best C19CO possible, or our touchless check-in solution, please reach out. Complete Crewing is a trusted and experienced event-staffing agency, and we are happy to help you in any way that we can. Stay safe and stay healthy.

Essential COVID Compliance Officers for Events and Productions

Chicago-based Complete Crewing, your trusted and experienced event-staffing agency, has added a new and essential position to our safety and production crew offerings: certified COVID Compliance Officers (CCO).  CCOs present on production sites are responsible for overseeing all COVID-19 safety protocols.  These officers serve as a liaison between the heads of individual crew departments, the production facility, and the Health Department.  All of Complete Crewing’s labor coordinators are trained as compliance officers, in addition to being OSHA-30 certified.  

As this is a new position for a new environment, we wanted to take the time to explain our CCO’s responsibilities.  Whether Complete Crewing provides only the CCO or an entire highly skilled crew, we want to give everyone we work with the confidence that all health protocols are being followed, and assure all location and facility managers that they can feel safe holding meetings, events, and productions of all types.  

Each CCO provides a daily written report for every job site with details on safety guideline compliance.  Here is an excerpt from a report of a recent Complete Crewing job in Chicago:

“Arrived on site just before 7am.  Processed facility staff arrivals as workplace safety signage was being set in strategic locations throughout the venue. The majority of the crew arrived at 8am.  There were no red flags from self-certification questionnaires, nor were any temperatures taken outside of the normal range.  All crew entering wore masks and remained socially distant while awaiting check in.  Upon entry, they were given a wrist band to indicate they had been screened, as well as a personal bottle of hand sanitizer.  The facility placed ample sanitation stations throughout the building. The restroom facilities had adequate soap in the dispensers.  Catering was provided as individually packaged items.”

In addition to monitoring screening practices and reviewing the facility, the CCO will:

  • Ensure that the staff at a site falls within the limits established by state and city guidelines
  • Provide his or her contact information to all event attendees and post important information and safety guidance throughout the venue
  • Manage and coordinate information from department heads in the event of a post-event positive COVID result
  • Confirm that quarantine rules are followed by all who worked within 6 feet of each other, in the event of a positive result
  • Follow-up with the Health Department in the event of a positive result
  • Ensure the privacy of all collected information and questionnaire responses

The safety of our crews, all attendees, and our communities is a top priority for Complete Crewing.  Our crew coordinators have a long history of excellence and consistently provide service above and beyond what was requested.  We know how important safety is! We have the skills needed to prioritize safety  in this new environment even while working with multiple crews, shifts, and schedules.  We are always up to date on local, state, and national recommendations and regulations, and are dedicated to providing the best service  for any event.  

Please review this post for more information on our safety protocol guidelines, and contact us with any questions.  The Complete Crewing team is equipped and prepared to help get the Chicagoland area back to work!